How to Install Your eSIM
Complete step-by-step guide to installing eSIM on your device quickly and easily
Before You Start
Make sure you have everything ready for a smooth installation process
Pre-Installation Checklist
- 1Ensure your device supports eSIM technology
- 2Have a stable internet connection (Wi-Fi recommended)
- 3Keep your QR code or activation details ready
- 4Backup your current settings if switching from physical SIM
- 5Check with your current carrier about any restrictions
Installation by Device Type
Choose your device type for specific installation instructions
iPhone (iOS)
Install eSIM on iPhone devices running iOS 12.1 or later
Installation Steps:
- 1Go to Settings > Cellular > Add Cellular Plan
- 2Scan the QR code provided by your carrier
- 3If QR code doesn't work, tap 'Enter Details Manually'
- 4Enter the activation code (SM-DP+ Address)
- 5Follow the on-screen prompts to complete setup
- 6Label your new plan (e.g., 'Travel eSIM')
- 7Choose which line to use for calls, texts, and data
Requirements: iOS 12.1 or later, eSIM-compatible iPhone
Android
Install eSIM on Android devices that support eSIM technology
Installation Steps:
- 1Go to Settings > Connections > SIM card manager
- 2Tap 'Add mobile plan' or 'Add eSIM'
- 3Scan the QR code with your camera
- 4If scanning fails, select 'Enter activation code'
- 5Input the provided activation details
- 6Wait for the eSIM to download and activate
- 7Set up your data and calling preferences
Requirements: Android 9+ with eSIM support, varies by manufacturer
Installation Methods
QR Code Scan
The fastest and most convenient method. Simply scan the QR code provided by your carrier.
Manual Entry
Enter activation details manually if QR code scanning isn't available or working.
Carrier App
Some carriers offer eSIM installation directly through their mobile applications.
Troubleshooting Common Issues
Solutions to the most frequently encountered installation problems
QR Code Won't Scan
Ensure good lighting, clean camera lens, and try entering details manually instead.
Activation Failed
Check internet connection, verify activation code, and contact your carrier if issues persist.
No eSIM Option
Confirm your device supports eSIM, update to latest OS version, or contact device manufacturer.
Can't Switch Between Plans
Go to Settings > Cellular/Mobile Data and select your preferred line for data usage.
Need Additional Help?
If you're still experiencing issues with your eSIM installation, our support team is here to help you get connected.